GREAT ICE CREAM, BUT!!!! LOUSY CUSTOMER SERVICE

I PURCHASED MY ICE CREAM MAKER LAST NOVEMBER, IT MAKES GREAT ICE CREAM AND IS A BEAUTIFUL MACHINE. I'VE BEEN HAVING A PROBLEM WITH MAKING A SECOND BATCH RIGHT AFTER THE FIRST THE CHURNING OPERATION STOPS, MAYBE DUE TO OVERHEATING? CALL THE COMPANY AND WELL BE PREPARED TO DEAL WITH RUDE,STUPID, NASTY PEOPLE WHO DON'T KNOW ANY THING ABOUT PRODUCT. ONE GUY SAID I MUST NOT PUT MORE THAT 1 1/2 CUPS TOTAL IN THE UNIT AND THE NEXT GUY SAYS TO LET THE UNIT COOL FOR AT LEAST 20 MIN. CUSTOMER PAYS TO SHIP THE UNIT FOR ANY REPAIRS (ONLY THEY HAVE THE SKILL TO FIX IT), TURN AROUND TIME? THEY DON'T KNOW, AND THE MACHINE IS HEAVY AND NATCH YOU WOULD HAVE HAD TO SAVE THE ORIGINAL CARTON TO SUPPORT ITS WEIGHT. I ASKED FOR INFO ABOUT REPAIR LOCALLY TO CHECK THE MACHINE HE SAID CALL THE REPAIR SHOP I CALLED ANOTHER RUDE GUY WHO WAS HALF ASLEEP ANSWERED AND DIDN'T KNOW MUCH EITHER. WILL USE MACHINE AS IS AND LET IT COOL BETWEEN BATCHES. OVER ALL I LOVE THE MACHINE, I WON'T SEND IT BACK BECAUSE, I EXPECT IT WILL BE AN EXPERIENCE I WON'T FORGET.