HP 7580 all in one

Would never buy again. After one month the scanner stopped working. Because I bought this particular unit because I had to have a scanner for my work, the scanner not working on the unit was a HUGE inconvenience. There are four functions on this printer; print, scan, fax, and copy. 50% of the functions don't work well. The scanner does not work at all and the copier jams a lot. You have to be careful with original documents you are copying because if you are not quick enough they can get really mangled. Regarding the scanner not working; I have spent hours and hours with their chat room, tech support people and engineering support people and all they ask me to do is uninstall and then reinstall over and over again. They are polite, but they all 'don't get it' that I have already done what they are asking me to do several times over already. I suspect they don't speak English well, but who knows, maybe they are trying to wear me out so I don't call back. That seems to be there stategy. Play dumb and wear you out. I have asked for a replacement several times and they completely ignore the request and ask me to uninstall and reinstall again. I will never buy a HP printer again. This has been a total nightmare and a waste of money. Now I have to go buy another all in one as I must have a scanner. I really truly feel that HP knows this printer is malfunctioning and rather than take it off the shelf and give existing customers a refund they are trying to wear you out so you just go away. HP, great way to run a business into the ground.

UPDATE: I didn't give up and emailed engineering again and again until I got a response. Finally, they admitted that there is a software problem and they have not yet been able to make a solution for it to send to customers. After that I hit the roof. They could have stopped wasting my time hours/days ago. I then emailed engineering to have a manager call me. They called same day. I told them the issue and they denied their was a software problem with the printer. The rep was very snotty. That is; until I read word for word the email I got from engineering. Then he continued to be snotty but finally said they might be able to work with me on some type of solution and asked me to fax him my receipt. He said that smugly. My feeling is it was once again a policy to try to roadblock you. Many people would not be able to produce the receipt, but I got it faxed to him within minutes. He then called immediately back, I will give him that, and offered a full refund. They would send me a Fed Ex label and I would have to take it to Fed Ex to be sent out and then I would get a refund AFTER it was received by HP. The refund would be sent out 7 to 10 days after they received the computer. Still waiting on the Fed Ex label. While I am potentially going to be made whole to some extent, they can't give back the time it took to deal with them for the last two plus week, all the hours of work productivity loss, my gas to go to Fed Ex and my waiting on a check, but still having to shell out more money for a printer while I wait for a check. But I suppose only 5% of companies out there have good enough customer service departments to have that kind of forethought. Being in the management level of my own companies for 8 years, I always make sure the customer is more than whole and not still dissatisified. If I had been the HP customer service rep I would have sent out a newer model without known problems to me and when that arrived asked me to pack the one with problems in the same box with label for Fed Ex pickup. That would have kept me a loyal HP customer. Now, I am looking for a new printer to buy and I can tell you it won't be an HP, not necessarily because of the equipment, but because of the company dishonesty and lack of customer service ethics and skills.